Technical Support
  Warranty Service
Warranty
 


Please read the LDS Warranty Procedure before downloading the RMA Form.

Please note:-
No products shall be returned to LDS without a RMA number.

A RMA form must be completed in full and faxed or email to our RMA department.

Fax: +61-3-9484 3977
Email: rma.VIC@lds-it.com.au
         rma.NSW@lds-it.com.au

RMA number will be issued within 48 hours upon receiving RMA form.

 

Warranty Procedure
 


Warranty Returns

  1. All warranty returns will not be accepted without a RMA number from LDS.
  2. Proof of purchase (invoice number) must be provided on all warranty claims.
  3. All products returned MUST be clearly labeled with the RMA number on the outside of the carton and a complete fault description attached.
  4. LDS will first diagnose all returned products before replacement.
  5. A charge of $33.00 will apply to any returned products that are tested and found not faulty (based on manufacturer's specifications). And all costs associated with having the goods returned to the customer will be borne by the customer.
  6. Products that are found deliberately tampered or altered in any way will void warranty and products will be returned to the customer at the customer's expense.
  7. All returns are to be properly packed (ie. Secure & appropriate packaging materials). LDS will not be responsible for physical damage due to poor packaging or handling that result in the void of warranty. Rejected products will be returned to customer at their own cost.
  8. DOA claims must be made within 7 days from date of invoice.

Stock Returns for Credit

  • No credit will be allowed after 7 days from date of invoice.
  • Products returned must have the RMA number clearly visible on the package, and the product must be unopened and in a resalable condition acceptable by LDS.
  • Products must be returned within 3 working days once a RMA number has been allocated.
  • Products that fail the above conditions will not be accepted and will be returned to the customer immediately at the customer's expense.
  • All returns are subject to a 10% re-stocking fee, unless otherwise agreed by LDS.

NB: LDS International Pty. Ltd. reserves the right to make changes to this policy.

 

 

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